Refund and Return policy

Ruscaviardxb.com takes customer satisfaction very seriously. In the case of problems with your order, please send us an email on sales.uae.com and we will assist you. In appropriate cases, if you have already been billed by ruscaviardxb.com, ruscaviardxb.com will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. Refunds will be done only through the Original Mode of Payment.


Return your unwanted item within 14 days of placing your order. The product should be returned in its original condition, with the original tag intact. All items will be reviewed individually upon return.


Returns & Exchanges usually take 10 days to be received and processed. Once your return is received and inspected, we will send you an email to notify you.

Please note that we DO NOT offer a credit note for shipping charges, only the value of the goods when purchased.


Contact US
You can ask any question via phone, email, instagram or WhatsApp
+971 55 7971910
+971 52 8289497
sales.uae@osetr.com

The Fairmont office 2105, Sheikh Zayed road, Dubai, United Arab Emirates, 53443
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