Terms and Conditions:

Description of services

  • The purpose of this site is to provide a simple and convenient service to consumers, for home delivery of caviar. Interactive menu allows customers to build and submit orders at the click of a button.
  • In order to place an online order, the user must to press add button then fill up the forms. After that our managers will contact you to arrange delivery.

How to make an order and how it is processed

  • Once you have selected your order from the menu, you will be given the opportunity to submit your order by clicking on the “Checkout” button. Please note it is important that you check the information you enter and correct any errors before clicking on the “Checkout” button. On receipt of your order, ruscaviardxb.com will begin processing your order and we will send a message on the final page that your order has been received.
  • Payment can be made by cash on delivery, card payment on delivery and card payment online. Where any payment you make online is not authorized, you will be returned to the previous page on the website and we shall not be obliged to provide the services.
  • While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information and we will notify you immediately of any such cancellation.


Product delivery

  • Buyers are solely responsible for verifying the accuracy of delivery addresses, and ruscaviardxb.com shall have no liability or responsibility for any erroneous addresses. Please be aware that uscaviardxb.com will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
  • During any product delivery, if the client is not available in the address specified in the system, the products ordered by the client shall not be delivered to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
  • (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

Prices and availability

  • ruscaviardxb.com reserves the right to update the prices at any time. While we will do our best to procure and deliver your order, certain products may be temporarily unavailable or out of stock. In such cases: if you did not receive your order or received an incorrect order, you will be issued a full refund; if part of your order is missing, we will issue a partial refund for the price of the undelivered quantity. In every event, we will do our best to ensure your satisfaction.


Debit / Credit Cards

  • We accept payments using Visa and MasterCard credit/debit card in AED.

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:

  • Credit or Debit cards must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.
  • The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.
  • The customer refund procedure might take up to two working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

Governing Law

  • These Website Terms shall be governed by and construed in accordance with UAE law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the Dubai courts.

Contact US
You can ask any question via phone, email, instagram or WhatsApp
+971 55 7971910
+971 52 8289497
sales.uae@osetr.com

The Fairmont office 2105, Sheikh Zayed road, Dubai, United Arab Emirates, 53443
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